Recovering CCM Administrator and Security Passwords

This section replaces the section Recovering the Administrator Password in the “Log In to Cisco Unified Communications Operating System Administration” chapter” of the Cisco Unified Communications Operating System Administration Guide for releases 5.0(4), 5.1(1), 6.0(1), and 6.1(1a).

If you lose the administrator password or security password, use the following procedure to reset these passwords.

Note During this procedure, you must remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system. He he .. you must walk to the Server room or a datacenter to do this. Use KVM switch or similar thing to access VGA of CM.

Procedure

Step 1 Log in to the system with the following username and password:

•Username: pwrecovery

•Password: pwreset

The Welcome to platform password reset window displays.

Step 2 Press any key to continue.

Step 3 If you have a CD or DVD in the disk drive, remove it now.

Step 4 To continue, press any key.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

Step 5 Insert a valid CD or DVD into the disk drive.

The system tests to ensure that you have inserted the disk.

Step 6 After the system verifies that you have inserted the disk, you get prompted to enter one of the following options to continue:

•To reset the administrator password, enter a.

•To reset the security password, enter s.

•To quit, enter q.

Step 7 Enter a new password of the type that you chose.

Step 8 Reenter the new password.

The password must contain at least 6 characters. The system checks the new password for strength. If the password does not pass the strength check, you get prompted to enter a new password.

Step 9 After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.

Caution The security password on all nodes in a cluster must match. Change the security password on all machines, or the cluster nodes will not communicate.

Software Feature License Information Omitted from

[root@ccm5 bin]#
[root@ccm5 bin]# pwd
/usr/local/platform/bin
[root@ccm5 bin]#

[root@ccm5 bin]# ./pwreset

********************************************************
********************************************************
**                                                    **
**   Welcome to Platform password reset               **
**   Admin and Security password reset are possible   **
**                                                    **
********************************************************
********************************************************

You will be required to remove, then insert any valid CD/DVD media
in order to prove you have physical access to the system.

To begin you will need to remove any media from the CD/DVD drive.
You may press Control-C at any time to abort.

Remove any media from the CD/DVD drive and press any key when ready…
testing for removal of CD/DVD media
Please insert any valid CD/DVD media.
Press any key when ready…

You must insert the CD/DVD media to continue
Press any key when ready…

Thank you, you may now proceed with Platform password reset.

Enter a for admin password reset.
Enter s for security password reset.
Enter q to Quit.

Source: www.cisco.com